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United Parcel Service of America
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Case Studies
UPS Meets Pharmaceutical Company Boiron's Needs With A Perfect Solution
October 19, 2007, 12:00am PDT
Founded in 1932 in Lyon, France, Boiron Group is an international company that manufactures and distributes homeopathic medicine to retailers, physicians, brokers and distributors. As sales...
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Case Studies
STERIS Corporation And UPS Freight Go The Extra Mile To Deliver Customer Satisfaction
March 7, 2008, 12:00am PST
Prompted by continuous growth and increased domestic freight shipments in 2006 - up to 2,000 a week - STERIS decided to consolidate its LTL (less than truckload) regional and longhaul operations...
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White Papers
Sweat The Small Stuff: Now Is The Time To Focus On The Details To Better Manage Risk
January 1, 2009, 12:00am PST
In today's economy, companies cannot afford to overlook even the smallest details when it comes to protecting their assets. But did you know that minor oversights, such as an incorrect shipping...
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Case Studies
UPS Ready Solution Simplifies Florist's Shipping Arrangement
January 1, 2009, 12:00am PST
In 2003, the Vermont Teddy Bear Co. purchased online florist Calyx & Corolla. The new owner determined that the florist needed a centralized shipping management solution to integrate with the...
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Case Studies
A Camera-Repair Business Focuses On Customer Service
January 1, 2009, 12:00am PST
United Camera & Binocular Repair Corp., based in Bensenville, Ill., used to manually update online repair and shipping status several times a day. The company reached out to its longtime shipping...
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Case Studies
The Muscle Behind The Mustang: Shipping 'Pony' Accessories Around The World
January 1, 2009, 12:00am PST
North American Tuning, a young online company that sells aftermarket car parts, needed an efficient way to ship domestically and internationally. Owner Nick Romain turned to UPS WorldShip to...
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Case Studies
Tie-Dye Specialist Blends Social And Business Goals With Help From UPS
January 1, 2009, 12:00am PST
Dharma Trading Co., a textile-crafts retailer founded in 1969, needed to streamline business as it moved into digital times. Longtime shipping partner UPS introduced Dharma Trading to its flagship...
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Case Studies
With Lives At Stake, A Biomedical Company Turns To UPS For Temperature-Sensitive Transportation
January 1, 2009, 12:00am PST
StemCyte Inc., based in Covina, Calif., collects and stores donated umbilical cord blood for the treatment of many life-threatening diseases. Donated blood must be processed and banked within 72...
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Case Studies
A Construction Equipment Manufacturer Gets A Supply Chain Makeover
January 1, 2009, 12:00am PST
Multiquip Inc., a Carson, Calif.-based manufacturer of construction equipment for the rental industry, needed to modernize management of its warehouse inventory. Consultants from UPS audited the...
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Case Studies
A Building Products Distributor Finds Truckloads Of Benefit In An Innovative Freight Distribution Partnership
January 1, 2009, 12:00am PST
Wolseley North America is a supplier of construction products and services. The company comprises Ferguson Enterprises, Inc., the nation's largest wholesale distributor of plumbing supplies, Stock...
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Case Studies
Motorcycle Superstore's Tricked-Out Order Process Gives Customers A Thrill
January 1, 2009, 12:00am PST
With UPS innovations, this online retailer outfits shoppers with fast, easy service for a satisfying ride. Motorcycle Superstore, an online retailer of items for motorcycles, dirt bikes, ATVs and...
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Case Studies
An Ice Cream Maker Licks A Cold-Shipping Challenge
January 1, 2009, 12:00am PST
Dippin' Dots shows that even tiny innovations can add up to big savings. Dippin' Dots, a manufacturer of a unique form of ice cream, needed a way to ship party packs overnight. In 2007, the...
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Case Studies
Online Jeweler Engages UPS Delivery Intercept To Counter Credit Card Fraud
January 1, 2009, 12:00am PST
Sometimes, the best business strategy is to stop the sale. Goldspeed.com, an online retailer of jewelry, needed to reduce losses from fraudulent sales. A UPS customer, the firm began using UPS...
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Case Studies
No More Showstoppers: Event Planner Finds The Key To Trouble-Free Global Shipping
January 1, 2009, 12:00am PST
UPS Paperless Invoice helps get timely gifts to overseas events with ease - and without paper! Hip Consulting Group plans and coordinates large events domestically and abroad for corporate...
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Case Studies
On The Move: An Online Retailer Uses A UPS Integrated Solution To Ship Four Times Faster
January 1, 2009, 12:00am PST
GoMobileNow.com gets mobile computer desk products into customers' hands with less wheel-spinning, thanks to UPS shipping functionality integrated into its QuickBooks accounting solution....
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Case Studies
Online Goodies Retailer Integrates Systems, Makes Shipping Short And Sweet
January 1, 2009, 12:00am PST
UPS technology gets back-office systems talking to one another, speeding order processing by 60 percent. Online retailer A Taste of the South processes up to 4,000 orders a day during the peak...
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Case Studies
For This eBay Art Retailer, UPS-Connected Software Makes Shipping A Beautiful Thing
January 1, 2009, 12:00am PST
Recherché Galleria now processes orders nearly 10 times faster thanks to ShipGear, which links the eBay store to UPS shipping. Recherché Galleria, an art retailer on eBay, needed a simpler way to...
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Case Studies
Electrical Parts Supplier Plugs Into UPS For Powerful Same-Day Shipping
January 1, 2009, 12:00am PST
UPS Express Critical gets crucial parts to factories so businesses get back on track. Electrical parts distributor Southland Electrical Supply needed a reliable way to deliver urgent, same-day...
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Case Studies
Follow In These Footsteps: Provide Excellent Service
January 1, 2009, 12:00am PST
Zappos.com leads the way with model shipping and return policies. Zappos.com, an online retailer of shoes, apparel, accessories and electronics based in Las Vegas, stresses excellent customer...
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Case Studies
In A Tighter Economy, A Manufacturer Fastens Down Its Logistics
January 1, 2009, 12:00am PST
Servalite cuts warehouse expense by speeding freight delivery. Servalite, a manufacturer of fasteners, used multiple warehouses to provide two-day delivery nationwide. UPS recommended a new...
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Case Studies
Got An Alpaca Emergency? This Company's Got You Covered
January 1, 2009, 12:00am PST
Useful Lama Items Inc. helps customers track their own shipments. Useful Lama Items Inc., an Illinois-based mail-order business, sells supplies to breeders of llamas and alpacas (both belong to...
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Case Studies
Maker Of Hip, Shoulder And Knee Implants Turns To UPS For A Real Joint Venture
January 1, 2009, 12:00am PST
Surgeons operating on a tight schedule know they can rely on UPS Ground and UPS Next Day Air to deliver implants on time. Exactech, a manufacturer, marketer and distributor of orthopedic implant...
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Case Studies
Smartphone Accessorizer Calls For Speedy Customs Brokerage To Rush Products To Market
January 1, 2009, 12:00am PST
From suppliers to customers, UPS keeps Smartphone Experts' products ... mobile. Online retailer Smartphone Experts needed the right shipping partner to handle increasing orders from customers...
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Case Studies
SeatsAndChairs.Com Sells Home Theater Seats Around The World, With UPS In A Supporting Role
January 1, 2009, 12:00am PST
A business born on the premise of selling recycled theater seats on eBay now provides chairs fit for a king. SeatsAndChairs.com, founded in 2002, sells new and recycled home theater seats to...
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Case Studies
Picture This: A Medical Supplier Achieves Virtually Error-Free Shipping
January 1, 2009, 12:00am PST
Cadmet Inc. finds a product that halves its data entry requirements and almost eliminates shipping snafus. Cadmet Inc., based in Frazer, Pa., distributes medical imaging supplies and equipment...
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White Papers
For Norton Healthcare, The Prescription For Freight Cost Savings Is UPS
January 1, 2009, 12:00am PST
LTL Freight, a new shipping system and other UPS technologies lead to greater efficiencies. Norton Healthcare needed to reduce its swelling inbound and outbound shipping costs. It switched to UPS...
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Case Studies
Artist Selects The UPS Store To Turn Safe, Secure Packaging Into A Fine Art
January 1, 2009, 12:00am PST
Ship valuable artwork to Rome? It's no problem to the packaging experts at your local The UPS Store location. Pat Gallagher, an artist based in Louisville, Ky., needed a reliable and efficient way...
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Case Studies
A Vehicle Manufacturer Chooses A Centralized Shipping System To Rev Up Its Parts Supply Chain
January 1, 2009, 12:00am PST
Varsity Logistics helps straighten the shipping road for Kawasaki with a UPS Ready solution. Kawasaki Motors Corp., U.S.A.'s parts and accessories supply division had outgrown its inefficient...
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Case Studies
An Insurance Giant Embraces A Policy Of Shipping Efficiency
January 1, 2009, 12:00am PST
UPS recommendations help Blue Cross Blue Shield of Michigan save more than $1 million. Blue Cross & Blue Shield of Michigan's manual shipping system left too much room for inefficiency. The...
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White Papers
From Their Casks To Your Glass: Wine Arrives Fine, Thanks To UPS
January 1, 2009, 12:00am PST
Facelli Winery can send visitors home with a single bottle or several cases of their favorite wine, and they won't have to carry a thing. Facelli Winery in Woodinville, Wash., needed a way to ship...
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Case Studies
Case Closed: Law Firm Makes Brief Work Of Shipping, Cost Allocation
January 1, 2009, 12:00am PST
CampusShip coding feature saves 40 hours per week. Chicago-based law firm Barack Ferrazzano Kirschbaum & Nagelberg LLP specializes in mastering the ins and outs of their clients' business. UPS...
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Case Studies
Say Cheese: The Internet Spurs A Dairy's Growth
January 1, 2009, 12:00am PST
A rural business finds that "Off the map" needn't mean off the economic grid. Seeking to diversify beyond milk production, the owners of Split Creek Farm, near Anderson, S.C., began making artisan...
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Case Studies
An Apple-Based Business Takes A Bite Out Of A Shipping Challenge
January 1, 2009, 12:00am PST
KSK Design agency overcomes a shipping challenge with a must-have UPS Ready product. KSK Design of Milwaukee, Wis., relies on its network of Macintosh computers to design and produce marketing...
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Case Studies
Providing Critical Care For Medical Shipments
January 1, 2009, 12:00am PST
Manufacturer of health-care products expands customer service with advanced freight-tracking technology. STERIS Corp. manufactures products for the health care industry ranging from disinfectants...
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Case Studies
A Shoemaker Walks The Walk On The Web
January 1, 2009, 12:00am PST
Hip Fluevog sells soul as well as soles, from design to delivery. John Fluevog Shoes designs, manufactures and sells high-fashion footwear with a quirky flair. Each of its 10 retail stores accepts...
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Case Studies
Keeping The Jet Set In Aircraft Parts
January 1, 2009, 12:00am PST
An aviation components supplier gets customers on board with a lift from UPS. This Houston-based aircraft parts distributor needs to deliver components for jets that might be grounded - and...
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Case Studies
Keeping Tabs At The Lab With A 'Mini-UPS Tracking System'
January 1, 2009, 12:00am PST
Ever wish you could track packages after delivery? UPS technology gave Pathology Inc., a medical corporation, the inside track. This Torrance, Calif.-based medical laboratory needed a fail-safe...
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Case Studies
The Perfect Match: A Bridal Retailer Espouses A Fulfilling Shipping Partnership
January 1, 2009, 12:00am PST
Connection grows with order fulfillment, package improvement and an online shipping system. David's Bridal, the largest bridal retailer in the country, launched a collection of gowns online as a...
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Case Studies
Monster Tower Rules The Waves: A Wakeboarding Manufacturer Becomes A Worldwide Success
January 1, 2009, 12:00am PST
From freight to individual orders to international returns, UPS helps company make a big splash. Monster Tower Inc. is an Alpharetta, Ga.-based manufacturer of wakeboarding towers and accessories....
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Case Studies
A Doctors' Group Maintains A Healthy Flow Of Information - And A Tight Grip On Costs
January 1, 2009, 12:00am PST
An automated shipping solution helps the American Medical Association distribute its critical documents - and account for every shipping dollar. The American Medical Association is the nation's...
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White Papers
Ask The Expert: All About Packaging Materials
January 1, 2010, 12:00am PST
Kraft paper may be torn off packages as they proceed through the hubs on conveyor belts. A package without its Kraft paper covering becomes a package without shipping information on it. That's bad...
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White Papers
Which UPS Shipping System Is Right For You?
January 1, 2010, 12:00am PST
It's perhaps the most commonly asked question by shippers who have decided to ship with UPS: What's the best shipping system for my needs? And though there are many specialized shipping systems...
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White Papers
Delivery Change Options - July 2009 Updates
January 1, 2010, 12:00am PST
UPS provides the most extensive portfolio of Delivery Change Options for both shippers (via UPS Delivery Intercept) and receivers (via Delivery Change Requests). Shippers and receivers can take...
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White Papers
From Tiny Shop To Global Empire, Skates On Haight Lands Quite A Trick
January 1, 2010, 12:00am PST
At the original location of Skates on Haight in San Francisco, the vibe is laid-back, the music is pumpin', and the walls are tricked out with skateboards from floor to ceiling. It's a celebration...
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White Papers
Let Customers Manage Their Own Shipping From Your e-Commerce Website
January 1, 2010, 12:00am PST
In these days of shopping-oriented search engines and increasingly web-savvy customers, it's hard enough to get customers to arrive at your e-commerce website at all. When they do arrive, and if...
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White Papers
Get Paid Faster And More Securely With UPS Capital
January 1, 2010, 12:00am PST
E-commerce businesses face added risk of credit card fraud with each transaction. UPS Capital has joined up with Cardinal Commerce to offer two new security solutions: Verified by Visa and...
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White Papers
With Packaging, Small Changes Can Add Up To Big Savings
January 1, 2010, 12:00am PST
When most people think about packaging, they typically think about damages, claim problems or dimensional weight charges. Instead, let's think about solutions - ones that go beyond solving the...
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White Papers
Everything You Wanted To Know About Customs Brokerage
January 1, 2010, 12:00am PST
Confused about the role of customs brokers? Here are answers to your questions. The world is getting smaller. And international trade is booming. You may know that customs brokers can help get...
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White Papers
5 Supply Chain Trends For 2010 And How To Use Them To Your Advantage
January 1, 2010, 12:00am PST
As the economy starts its slow recovery, one will want to look for opportunities to position ones business as a leader and continue to benefit from efficiency measures. No matter what its size,...
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White Papers
Don't Touch That Phone: There's A New Way To Get Shipping Support, Fast, At Ups.com
January 1, 2010, 12:00am PST
It always happens at the worst possible moment. You encounter an unexpected shipping challenge, and you need answers, fast. There's important business for your company on the line, and you don't...
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White Papers
UPS WorldShip Takes To The Air: Meet Your Multipurpose Tool For Virtually Every Shipment
January 1, 2010, 12:00am PST
Shipping a jet engine is as easy as shipping an Express envelope, with the full range of air freight solutions now available from the state-of-the-art shipping tool, UPS WorldShip. Are you making...
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White Papers
Three Ways To Reduce Claims (And Boost Profits)
January 1, 2010, 12:00am PST
With a business to run, the last thing one needs to worry about is packages that don't make it to anxious customers. Here's the three-step Compass Online guide to minimizing package problems and,...
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White Papers
Top 10 Shipping Tips For 2010
January 1, 2010, 12:00am PST
By consulting an experienced third-party logistics provider (3PL), the business can gain valuable expert guidance and access to world-class tools and services that might otherwise be beyond the...
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White Papers
Stop Online Credit Card Fraud In Its Tracks
January 1, 2010, 12:00am PST
Online businesses often deal with considerable risks when it comes to credit card fraud. Without the presence of the actual credit card and signed sales receipt during a transaction, the...
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White Papers
Which Return Service Is Right For You?
January 1, 2009, 12:00am PST
Pre-printed, electronic or online return labels? With UPS, you decide what helps you and your customers. Whatever the nature of your business, you have no doubt given much thought to your shipping...
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White Papers
New International Returns Services And Electronic Commercial Invoices Streamline Global Shipping
January 1, 2009, 12:00am PST
It's never been easier to sell globally, from Shanghai to Sheboygan. Now with the most comprehensive international returns service in the industry, UPS makes it easier for your company to sell...
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White Papers
Brown Deeply Rooted In Going Green: Some Of The Many Ways UPS Conserves
January 1, 2009, 12:00am PST
UPS has been carving out ways to improve efficiencies for more than 100 years. It wasn't always called being "Green," but the idea of being a more environmentally responsible and efficient company...
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White Papers
Your Everyday UPS Tools Can Manage Your Freight Shipments, Too
January 1, 2009, 12:00am PST
The same technology you use for shipping and tracking your UPS packages can look after your freight shipments just as easily - without add-ons or retraining. You can create and manage UPS Freight...
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White Papers
New To Exporting? Let UPS Help
January 1, 2009, 12:00am PST
Conducting international business can seem overwhelming. But if you have a product (or service) that you can sell to overseas customers, don't be put off too easily - especially when there's help...
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White Papers
Roses Are ... Brown? Flower Imports Showcase International Logistics
January 1, 2009, 12:00am PST
UPS is the largest cargo carrier into Miami International Airport. For big holidays, UPS adds flights. For example, during the weeks leading up to Valentine's Day, UPS adds 13 flights of its...
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White Papers
Is The Global Solution Right For You?
January 1, 2009, 12:00am PST
Doing business overseas can bring big savings on labor costs - but plenty of risks as well. Outsourcing is fraught with risk. The problems can include everything from bad weather to congested...
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Case Studies
Taking The Plunge Into Exporting? Uncle Sam Is Right Behind You
January 1, 2009, 12:00am PST
With a clear export strategy, getting started in worldwide business might be easier than you think. Bob Mraz is a 21st-century jetsetter - sealing deals in Abu Dhabi one week, Santiago the next...
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Case Studies
A Sports Manufacturer Hits A Supply Chain Management Home Run
January 1, 2009, 12:00am PST
With Flex Global View from UPS, Mizuno USA can track its freight shipments from Asia to North America - and any stop in between. Mizuno was established in Osaka, Japan, in 1906, by Rihachi Mizuno....
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Case Studies
Shipping Science
January 1, 2009, 12:00am PST
Founded in 1985, Medifacts International is a third-party lab on the cutting edge of medicine and the cusp of tomorrow's cures. The global operation specializes in cardiovascular research and core...
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Case Studies
Red Wing Hits Its Stride With UPS
January 1, 2009, 12:00am PST
Top boot manufacturer finds international turnkey solution in UPS Trade Direct. For a century, Red Wing Shoe Co. Inc., based in the Mississippi River town of Red Wing, Minn., has been turning out...
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Case Studies
Containing Costs While Connecting With Customers
January 1, 2009, 12:00am PST
Iron Pony, a multichannel retailer of motorcycle parts, apparel and accessories, has revived the hearts of cycling enthusiasts for 31 years. When Iron Pony restructured its superstore and catalog...
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Case Studies
Start The Presses! Custom Books Printed - And Then Delivered By UPS Within A Day
January 1, 2009, 12:00am PST
Looking for a new book? Digital book manufacturer Lightning Source prints books for more than 4,500 publishers - and UPS delivers to customers in the time guaranteed. Lightning Source, a LaVergne,...
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Case Studies
How A Maker Of Caribbean Roasting Boxes Got Cooking
January 1, 2009, 12:00am PST
UPS helps delivers a tried-and-true Caribbean roaster to customers of La Caja China. A key to the company's success has been its relationship with UPS. Since day one, La Caja China has used UPS...
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Case Studies
Inbound Visibility: How UPS Helps One Company Plan Ahead
January 1, 2009, 12:00am PST
Biomedical researchers around the world rely on a Florida company for their high-tech gear. WPI, based in Sarasota, Fla., sends 2,000 shipments a month to scientific researchers at universities...
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Case Studies
Pool Lifts Make A Big Splash
January 1, 2009, 12:00am PST
The ancient Egyptians bathed with essential oils for health, Hippocrates prescribed bathing in spring water for wellness, and the Romans built huge communal baths wherever they went. But there...
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Case Studies
Art Of Glass
January 1, 2009, 12:00am PST
Anyone who creates fine art for a living would be choosy about who transports their work to their customers. But when the art in question is painstakingly created from several thousand pieces of...
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Case Studies
Anatomy Of A New Business
January 1, 2009, 12:00am PST
Yahoo! and UPS are helping Freedom-of-Teach export around 40 percent of its products, which are popular in such far-flung countries as Peru, Greenland and Sri Lanka. Some go to movie and...
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Case Studies
Quick Printing And An Even Faster Delivery
January 1, 2009, 12:00am PST
With lively text and easily digestible charts and graphs, books from Paramount Market Publishing, Inc., (PMP) make for a fun, enlightening read. But what makes PMP really different is how quickly...
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Case Studies
Getting A Slice Of The Pie
January 1, 2009, 12:00am PST
Home Run Inn is still family-owned and operated, with seven restaurants, two manufacturing plants and one distribution facility that sends frozen pizzas out to grocery stores in more than 20...
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Case Studies
Art You Can Sink Your Teeth Into
January 1, 2009, 12:00am PST
Finnish-born Anna, 25, was introduced to the craft by a Belgian chocolate maker while she was in college studying psychology. Shortly after, she was training with master chocolatiers in France's...
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Case Studies
Crafting Quicker Deliveries
January 1, 2009, 12:00am PST
Baobab Inc. helps overseas artists reach U.S. buyers. Lanky Levy is very much a patron of the arts. Her support is logistical rather than financial, and the artists she supports don't sing at...
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Case Studies
An Expanding Business
January 1, 2009, 12:00am PST
UPS Freight helps Firefly Balloons rise above the competition. The small North Carolina town of Statesville is home to FireFly Balloons, Inc., the world's largest - and the nation's oldest -...
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Case Studies
Walk Tall: A Small-Town Medical Manufacturer Achieves Global Reach
January 1, 2009, 12:00am PST
MD Orthopaedics sends its corrective footwear products to parents of children with clubfoot around the world. MD Orthopaedics of Wayland, Iowa, ships unique, customized foot braces for children....
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Case Studies
Reducing Guesswork: A Clothing Retailer Gets Shipping Buttoned Up
January 1, 2009, 12:00am PST
Stores save time, improve service with online labeling and tracking. GUESS, a Los Angeles-based retailer, sends its hip, upscale jeans, shirts and skirts to stores and customers across the...
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Case Studies
Law Firm Uses Technology To Manage Shipping And Allocate Costs
January 1, 2009, 12:00am PST
Alston & Bird embraces technology - and that includes shipping solutions. Alston & Bird is an Atlanta-based corporate law firm that has represented some of the country's most important businesses...
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