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Voxeo
(12 results)-
Case Studies
T-Mobile Powers Integrated Voice and Mobile Self-Service Strategy With VoiceObjects
January 11, 2010, 12:00am PST
T-Mobile has been a leader in mobile services in America, Middle East, Africa, Europe and parts of Asia. Recently, it decided to deploy Voxeo VoiceObjects software as a part of its self-service...
Provided by Voxeo
-
Case Studies
T-Mobile Czech Republic Customers Rate Phone Self-Service as Good as or Better Than Live Agent Support
January 11, 2010, 12:00am PST
T-Mobile is a prominent telecommunication service provider in the Czech Republic. This paper studies the efficacy and popularity of its services in the Czech Republic. Specific attention has been...
Provided by Voxeo
-
Case Studies
Vodafone Ireland Selects Voxeo VoiceObjects to Power Phone Self-Service System
January 11, 2010, 12:00am PST
Vodafone Ireland is a leading telecommunications provider in Ireland. The company was looking to change the powering options for its automatic phone self-service system. The decision was important...
Provided by Voxeo
-
Case Studies
Swisscom Powers Customer Care Voice Portal With Voxeo VoiceObjects
January 11, 2010, 12:00am PST
Swisscom is a leading mobile communication provider in Switzerland. The company examined alternative ways to power its customer care voice system. The system expected to handle about twelve...
Provided by Voxeo
-
Case Studies
PBS&J Drives Caller Satisfaction With Voxeo-Powered 511 Phone Applications
January 11, 2010, 12:00am PST
PBS&J deals in transportation planning, design, program management, traffic operations and construction management. The company has 80 offices and employs 3,900 people. Pursuant to a directive...
Provided by Voxeo
-
Case Studies
1.800.Flights Takes to the Voxeo Cloud; Provides One-Number Speech Access to Flight Information
January 11, 2010, 12:00am PST
1.800.Flights is the universal number for checking the flight status for commercial airlines nationwide. The company offers services for one hundred and forty one international and domestic...
Provided by Voxeo
-
Case Studies
Versatel Calls on Voxeo VoiceObjects for Customer Care Self-Service Phone Portal
January 11, 2010, 12:00am PST
Versatel is a leading telecommunication services provider in Germany. The company required a new way to power its self-service phone system. This case study discusses the company's strategy and...
Provided by Voxeo
-
Case Studies
Europe's Largest Mail Order Company for Computer Software and Equipment Offers Outstanding Voice Portal and Outbound IVR Services
January 11, 2010, 12:00am PST
PEARL organization is the largest mail order company in Europe. The organization is highly efficient and employs only a few hundred employees. This case study delves on the challenges faced by the...
Provided by Voxeo
-
Case Studies
Seminole County Elections Office Powers Voter Hotline With Voxeo
January 11, 2010, 12:00am PST
Seminole County Elections Office serves residents of Seminole County in Florida. The office provides the information required for exercising the voting rights. The county had 120,000 registered...
Provided by Voxeo
-
Case Studies
Optimized Customer Service Portal With Multilingualism and Detailed Analysis Functionalities
January 25, 2010, 12:00am PST
Proximus is a subsidiary of Belgacom, and is the biggest telecommunications service provider in Belgium. The paper studies the company's strategy to optimize its client service and to reduce its...
Provided by Voxeo
-
Case Studies
Flexible Deployment Options Empower Harris Computer Systems to Meet the Diverse Needs of Utility Customers
February 25, 2010, 12:00am PST
The case study describes the challenges faced by Harris Computer Systems while developing an automated Interactive Voice Response (IVR) system for its diverse set of customers. Harris Computer...
Provided by Voxeo
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Case Studies
Voxeo and Chrysalis Put Payment Transaction Processing Company in Charge
January 11, 2010, 12:00am PST
An international payment transaction company that provides a range of cost-effective value-added payroll and prepaid card programs was facing Interactive Voice Response (IVR) related problems....
Provided by Voxeo
-
Case Studies
Voxeo and Chrysalis Put Payment Transaction Processing Company in Charge
January 11, 2010, 12:00am PST
An international payment transaction company that provides a range of cost-effective value-added payroll and prepaid card programs was facing Interactive Voice Response (IVR) related problems....
Provided by Voxeo
-
Case Studies
Flexible Deployment Options Empower Harris Computer Systems to Meet the Diverse Needs of Utility Customers
February 25, 2010, 12:00am PST
The case study describes the challenges faced by Harris Computer Systems while developing an automated Interactive Voice Response (IVR) system for its diverse set of customers. Harris Computer...
Provided by Voxeo
-
Case Studies
Optimized Customer Service Portal With Multilingualism and Detailed Analysis Functionalities
January 25, 2010, 12:00am PST
Proximus is a subsidiary of Belgacom, and is the biggest telecommunications service provider in Belgium. The paper studies the company's strategy to optimize its client service and to reduce its...
Provided by Voxeo
-
Case Studies
Seminole County Elections Office Powers Voter Hotline With Voxeo
January 11, 2010, 12:00am PST
Seminole County Elections Office serves residents of Seminole County in Florida. The office provides the information required for exercising the voting rights. The county had 120,000 registered...
Provided by Voxeo
-
Case Studies
Europe's Largest Mail Order Company for Computer Software and Equipment Offers Outstanding Voice Portal and Outbound IVR Services
January 11, 2010, 12:00am PST
PEARL organization is the largest mail order company in Europe. The organization is highly efficient and employs only a few hundred employees. This case study delves on the challenges faced by the...
Provided by Voxeo
-
Case Studies
Versatel Calls on Voxeo VoiceObjects for Customer Care Self-Service Phone Portal
January 11, 2010, 12:00am PST
Versatel is a leading telecommunication services provider in Germany. The company required a new way to power its self-service phone system. This case study discusses the company's strategy and...
Provided by Voxeo
-
Case Studies
1.800.Flights Takes to the Voxeo Cloud; Provides One-Number Speech Access to Flight Information
January 11, 2010, 12:00am PST
1.800.Flights is the universal number for checking the flight status for commercial airlines nationwide. The company offers services for one hundred and forty one international and domestic...
Provided by Voxeo
-
Case Studies
PBS&J Drives Caller Satisfaction With Voxeo-Powered 511 Phone Applications
January 11, 2010, 12:00am PST
PBS&J deals in transportation planning, design, program management, traffic operations and construction management. The company has 80 offices and employs 3,900 people. Pursuant to a directive...
Provided by Voxeo
-
Case Studies
Swisscom Powers Customer Care Voice Portal With Voxeo VoiceObjects
January 11, 2010, 12:00am PST
Swisscom is a leading mobile communication provider in Switzerland. The company examined alternative ways to power its customer care voice system. The system expected to handle about twelve...
Provided by Voxeo
-
Case Studies
Vodafone Ireland Selects Voxeo VoiceObjects to Power Phone Self-Service System
January 11, 2010, 12:00am PST
Vodafone Ireland is a leading telecommunications provider in Ireland. The company was looking to change the powering options for its automatic phone self-service system. The decision was important...
Provided by Voxeo
-
Case Studies
T-Mobile Czech Republic Customers Rate Phone Self-Service as Good as or Better Than Live Agent Support
January 11, 2010, 12:00am PST
T-Mobile is a prominent telecommunication service provider in the Czech Republic. This paper studies the efficacy and popularity of its services in the Czech Republic. Specific attention has been...
Provided by Voxeo
-
Case Studies
T-Mobile Powers Integrated Voice and Mobile Self-Service Strategy With VoiceObjects
January 11, 2010, 12:00am PST
T-Mobile has been a leader in mobile services in America, Middle East, Africa, Europe and parts of Asia. Recently, it decided to deploy Voxeo VoiceObjects software as a part of its self-service...
Provided by Voxeo
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