Business Intelligence

24x7 Customer Support and Maintenance of Content Networking Solutions Suite

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Executive Summary

The client is a leading global content distribution company that wanted to offer 24x7 customer support for the maintenance of their content networking solutions suite. The role involved providing 24x7 customer support for all the 150+ customers of the client worldwide. Mahindra Satyam has been successful in doing so since September 2002, with 100% commitment to SLA and a customer satisfaction rating of 4.5 on a 5-point scale.

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