Project Management Investigate

A Camera-Repair Business Focuses On Customer Service

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Executive Summary

United Camera & Binocular Repair Corp., based in Bensenville, Ill., used to manually update online repair and shipping status several times a day. The company reached out to its longtime shipping partner, UPS, to provide automated shipment and tracking information to United Camera's database. Now employees can spend less time updating the online information, and calls from customers have been cut in half.

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