Tech Industry

A Document Services Company Fulfills Its Global Potential

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Executive Summary

With global customers demanding world-class international service, CoakleyTech turned to UPS to shape up and ship out. Milwaukee, Wis.-based CoakleyTech provides document management, digital printing and fulfillment services for midsize and Fortune 100 clients. As clients began asking CoakleyTech to handle their overseas documents, the company needed to allow clients to order international shipments and accurately forecast the "Landed cost" of shipping, including duties and taxes. CoakleyTech integrated TradeAbility tools into its business processes and customer interface, allowing it to provide customers with the total cost of international shipping and minimize customs delays.

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