A Global Financial Services Company Leverages TCS' Expertise to Reduce Cost of Production Support Services and Create Shared Services Model for Production Support
TCS' client, a global financial services company, wanted to reduce its total IT spent on production support. The production support was provided from Amsterdam for the countries in Central Eastern Europe and from Singapore for the countries in Asia Pacific. The applications running in both Europe and Asia were similar but on different versions. The entire exercise has resulted in a lot of tangible and intangible benefits to the bank namely, sharing and implementation of best practices between the two regions: the team was able to take on support for more applications thereby enabling the bank staff to focus on project work. Greater flexibility in resource management as there was now a larger pool to support Asia and Europe.