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The Global Procurement Services Division (GPS) of a hi-tech company. The company's procurement activities are supported by a global procurement intermediation platform. Maintaining this platform is extremely challenging due to the complexities associated with the number of underlying multiple applications. Patni conceptualized a complete solution that ensured high uptime, reliability and aggressive service levels. By partnering with Patni, the client significantly improved the performance and availability of its mission critical procurement application. Reduced cost 35% reduction in the total cost of operations within the first three years. Improved reliability this was made possible through year-on-year progressive SLA advancements.
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