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TCS' client, a leading global producer of primary and fabricated aluminum, recognized that cost containment and maintaining profitability were key to staying competitive. The company hence decided to hand over the support of its IT environment to an external partner who could bring about measurable cost savings, which would add to the bottom-line effectively. The company sought the assistance of TCS as a partner in this engagement. TCS began by providing level 2 and level 3 supports, along with technical services, for the company's operations in North America and subsequently in Europe and Australia. Very soon, the company expanded the scope of involvement and upgraded their client to be its strategic IT partner.
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