A Priority on Customer Service Made Digital Certificates the Only Choice for BankNewport

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Executive Summary

Providing an exceptional customer experience was the top priority when BankNewport went looking for a two factor authentication system for its online banking system. Under FFIEC guidelines, when its customers wanted to bank online, the bank needed to authenticate their credentials in two ways. Within limits, how the bank did that was up to them. So bank officers went shopping for a system that would allow their customers to log into the online banking system as seamlessly as possible. On the search team, Nelson Teixeira had a background in customer service and ecommerce. A cost-effective yet user-friendly interface with new technology was at the top of his list.

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