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AAA New York Shifts Membership Services Into High Gear With Avaya Services

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Executive Summary

AAA New York had grown dramatically during the past years to 12 offices throughout New York. Each office was served by a separate communications system, and all systems came from a variety of vendors. Managing and maintaining these disparate systems was costly and time-consuming. Services for its members were also difficult to broaden and enhance with limited insight into its multiple contact centers. An all-IP telephony communications solution comprised of Avaya Servers powered by Avaya Communication Manager now serves all AAA New York offices. Employees now benefit from company-wide messaging that is easily accessible from the road, using Avaya Modular Messaging with one-X Speech.

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