Date Added: Jun 2011
The Abu Dhabi Government of the United Arab Emirates has the goal of becoming one of the top five e-governments in the world. It aspires to achieve its ambitions by improving its service delivery and increasing satisfaction among its population of 1.6 million people, businesses and its own employees. The solution empowers the government to understand the needs of the populace, anticipate them, and to engage better with people. The Shared Government CRM platform, which handles 7,000-8,000 cases per month, is now being utilized by 60 government entities, and customers can reach the contact centers 24 hours a day, seven days a week.