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AtlantiCare is a complex, not-for profit healthcare system that operates AtlantiCare Regional Medical Center in New Jersey, a 580-bed acutecare teaching hospital with two campuses: the City campus in downtown Atlantic City and the Mainland campus in Pomona. AtlantiCare faced persistent problems with patient throughput at its two acute-care hospitals and senior management decided to focus on redesigning patient flow processes to enhance the overall quality of patient care. Although AtlantiCare worked on its length of stay problem internally, it didn't make sufficient progress to meet its goals and selected Accenture to assist.
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