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A Siebel-based eCRM system is helping Fujitsu Siemens Computers improve performance by maximizing the value of all its customer and partner interactions. Accenture's ongoing research into the characteristics of high-performance businesses reveals that industry leaders distinguish themselves in a number of important ways. For example, they continually seek unique insights into drivers of present and future value. They are masters of action - transferring these insights into innovative product offerings and differentiated ways of working. And, perhaps most important, they tend to be obsessed with winning the battle for the customer.
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