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Because communication is essential to delivering fast service to their guests, Acqualina decided to focus on tightening their radio system to keep their in-house teams working together more effectively and serving their guests at even higher levels. Acqualina concluded that the only communications option that made solid business sense was to combine MOTOTRBO, Motorola's professional digital two-way radio system, with HotSOS, the popular Hotel Service Optimization System, already deployed at major hotels across the country, (including the world-famous Carlyle in New York). MOTOTRBO has built a reputation for supporting integrated voice and data services, and this digital radio system promised to answer Acqualina's goal of continuing to deliver five-star guest services.
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