E-Commerce Investigate

Advanced Remote Monitoring: Managing Today's Pace of Change

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Executive Summary

Independent Software Vendors (ISVs), Original Equipment Manufacturers (OEMs), Managed Service Providers (MSPs) and large organizations responsible for supporting IT end-users have been tasked to achieve three challenging and contradictory strategic objectives: reduce expenses, i-prove customer and/or employee satisfaction and satisfy end-user demands for using new devices and technologies. RMM solutions enable an organization to reduce the risk of system outages and guard against the impact of unauthorized or malicious uses of technology. RMM software typically is categorized with operating system conversions, software upgrades and hardware refreshes as an IT organization's "Cost of doing business." The benefits are largely qualitative ? i.e., reducing the risk of system outages, ensuring the security of confidential information, etc.

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