IT Employment

Aeroresponse: Customer Service Takes Flight With Server Solution at Aeronautical Engineering Firm

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Executive Summary

Aeroresponse aircraft engineers provide on-call commercial engine inspections using the latest digital video boroscope equipment with digital measurement capability. In today's aviation industry, most airlines don't own their aircraft, they lease them. They depend on email to deliver inspection results, but an unreliable Internet connection resulted in costly downtime for customers' aircraft and made it difficult to back up portable computers. Since deploying Windows Small Business Server 2011 Essentials, Aeroresponse has improved turnaround times for customers and benefited from disaster recovery capabilities.

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