Collaboration

Agency Uses ECM Solution to Provide Safe, Quality, Affordable Housing to Families

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Executive Summary

Kentucky Housing Corporation (KHC) has a 38-year history as a leader in affordable housing. Improving the delivery of services is no small task given the continual growth of the organization and the ever-increasing volumes of both paper-based and electronic documentation. KHC needed a low-cost, low-risk, easy-to-implement alternative to its existing document processing systems and one that would enable a quick return on investment. To help address these challenges, KHC turned to Microsoft Gold Certified Partner KnowledgeLake, a provider of document imaging and capture software for Enterprise Content Management (ECM) solutions based on Microsoft Office SharePoint Server. By building on Office SharePoint Server, KHC ensured the extensibility of the solution. SharePoint Server provides a single, unified environment that integrates into KHC's existing infrastructure and takes advantage of users' familiarity with other products in the Microsoft Office system. Moving from paper-based files to digital data, KHC can be sure that users get the most of current information. With flexible search options, KHC can manipulate data easily for reporting and planning purposes. With its ECM solution, KHC staff can now process loans and applications with greater efficiency, enabling the agency to better serve the housing needs of Kentucky families. KHC expects to save money because the cost of handling electronic files is less than the cost of filing, storing, and retrieving paper-based files.

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