Collaboration

Airline Increases Productivity, Service and Savings

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Executive Summary

American Airlines maintains a market share of approximately 18 percent with a network that spans North America, the Caribbean, Latin America, Europe and the Pacific. American has major connecting hubs at Dallas/Fort Worth, Chicago O'Hare, Miami, St. Louis and San Juan, Puerto Rico. American Airlines wanted to boost productivity and cost savings. In Argentina, HP added 30-plus offshore resources for new projects and to create a manual testing team, while growing its automated testing team by 15 resources. HP Best Shore enhanced and expanded IT in both retail and cargo spaces.

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