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Telekom Austria is the Leading Communications Provider in Austria. Their challenges are to increase customer revenues and reduce operational costs, ensure high-quality service as customer volume increases and new products are introduced, support large numbers of customers and complex, diverse product lines, with the ability to grow and protect investment in legacy systems. Telekom Austria chose Amdocs to overcome these challenges. They implemented Amdocs CRM - a best-fit communications business CRM solution - as the core of the company's CRM strategy for contact center, sales and ordering, service and support. The results of deploying Amdocs CRM reduced call center costs by 33%, increased first call resolution to over 85% and service provisioning is now 50% faster.
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