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To grow its presence in key markets, an Australian bank wanted to enhance customer service and improve process efficiency at every level of its organization. However, because many of the bank's lines of business used homegrown applications and paper-based processes to support essential business workflows, bank staff couldn't quickly or easily respond to customer needs and new market opportunities. The company deployed an IBM Enterprise Content Management (ECM) and Business Process Management (BPM) solution, including IBM FileNet Content Manager, IBM FileNet Business Process Manager and IBM Business Process Framework, across its mortgage, small business and consumer finance businesses.
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