IT Employment Investigate

Application Support Service for a Large Information Provider

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Executive Summary

The customer is one of the largest information and news providers with operations in news gathering and distribution with a global presence. Primary areas of its interest include information from the financial industry, politics and business. The customer identified Mahindra Satyam as its outsourcing partner for offshore and onsite application support for a group of applications used internally to support their business. These applications are spread across the world in Europe, Asia, and Americas. Project scope included providing application support services for a group of over 50 applications complying with SLAs.

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