Business Intelligence

Applications Infrastructure Management

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Executive Summary

The client is a leading provider of purpose built carrier-class routing solutions for the Internet, headquartered in North Billerica, Massachusetts. Given the constrained resources of finances and time, the challenge was to quickly find an MSP who could provide managed services for these applications economically and reliably. Patni's MSP team worked closely with end users and business analysts to support and maintain the client's enterprise Application infrastructure on a 7x12 basis. Patni's MSP team provided a great complement to the client's team. A detailed Planning process resulted in comprehensive support and high availability enterprise application infrastructure. Providing 7x12 basis support with 15 minutes response time for critical situation and accelerated support for month end and year end extra job load situations.

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