Apps Associates: Apps Associates Creates Flexible Workflows for Multiple Clients With MSP-Ready Nimsoft Service Desk

Due to significant growth, Apps Associates needed a service desk solution that provided a formal ITIL best practices framework, as well as capabilities for managing and tracking SLAs and customizing workflows for multiple clients. By deploying Nimsoft Service Desk, Apps Associates is able to support delivery of managed services to clients globally with unique, customized workflows and ITIL best practices. The solution enabled creation of unique approval workflows without reprogramming and employs ITIL best practices and increases visibility into the service cycle.

Provided by: CA (Computer Associates) Topic: CXO Date Added: Mar 2011 Format: PDF

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