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Due to significant growth, Apps Associates needed a service desk solution that provided a formal ITIL best practices framework, as well as capabilities for managing and tracking SLAs and customizing workflows for multiple clients. By deploying Nimsoft Service Desk, Apps Associates is able to support delivery of managed services to clients globally with unique, customized workflows and ITIL best practices. The solution enabled creation of unique approval workflows without reprogramming and employs ITIL best practices and increases visibility into the service cycle.
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