IT Employment

Area Council Saves More Than ?5 Million Over Three Years With Services Solution

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Executive Summary

The council of the Royal Borough of Kingston upon Thames wanted to centralize interactions with the public to improve service. It implemented a contact center solution based on Microsoft Dynamics CRM, which easily interoperated with back-office systems. The investment paid for itself within 12 months, and the council continues to use the application's xRM development platform to help deliver more efficient, innovative services to citizens.

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