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The customer is a global pharmaceutical company and was beset by several procurement inefficiencies brought on by non-standard and cumbersome processes that required significant manual intervention. The problems included complex procurement scenarios, such as after-the-fact purchase orders, "no invoice" payments, subsystem requisitions and stock reservations. Financial and procurement approval workflows were also complex. Taken together, these issues resulted in unnecessarily long procurement cycles, which hindered the company's competitiveness. After implementing Ariba Buyer 8.2.2 and Contracts 3.0 and rolling it out to 30 business units in nine countries, Mahindra Satyam's team customized the applications to enable complex procurement and finance workflow.
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