Date Added: Oct 2010
Orange Business Services is a leading worldwide provider of telecommunication services to multinational companies. It provides managed services to clients in over 220 countries and territories. Putting the customer first is important in any service-oriented business. For Orange, and its focus on international telecommunications services, it is paramount. The company had already established an Information Technology Service Management (ITSM) framework and was leveraging ITSM to improve its customer focus and IT efficiency. Solutions: "Program Management" and "Job Role Competency Needs Analysis".