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Malcolm Cotsworth, Technical Support Manager for British Printing Company was keen to adopt a proactive approach to caring for his users: They were the central action desk for any problems from anywhere in the group. With sites as far afield as Glasgow and Exeter and no dedicated support personnel at many of the site, they wanted a system that would alert one to an impending problem, before they got a call from the user shouting for instantaneous help. They realized that they would be able to carry out a number of other important monitoring and forecasting activities using exactly the same data with Metron's Athene product.
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