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Australian Financial Company Virtually Eliminates On-Site Support Visits Using Appliance-Based Remote Desktop Support Solution

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Executive Summary

Australian Finance Group (AFG), the largest third-party wholesaler of mortgages in Australia, processes an average of over 6000 residential mortgages worth a total of over $2 billion per month and has seized more than 20% of the Australian broker market. With customers and employees throughout Australia, AFG support reps could not travel on-site every time support was needed. Off late, after searching the web for a suitable remote support tool, AFG boosted its support capabilities by implementing NetworkStreaming SupportDesk. Now, AFG has 15 support reps using SupportDesk, with 10 located in Perth and 5 located throughout Australia.

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