Enterprise 2.0

Austrian Mobile Provider H3G Dials Up HP Software Professional Services - Saves Time and Improves Customer Service Via Configuration and Change Management Upgrade

Free registration required

Executive Summary

H3G provides 3G (third-generation) mobile communications services to more than 577,000 customers in Austria. The company wanted to improve customer service and reduce system management workloads by upgrading service management processes. H3G developed a service management roadmap and - based on the roadmap - implemented configuration management and change management processes, supported by HP Service Manager software.

  • Format: PDF
  • Size: 0.16 KB