Download Now Free registration required
H3G provides 3G (third-generation) mobile communications services to more than 577,000 customers in Austria. The company wanted to improve customer service and reduce system management workloads by upgrading service management processes. H3G developed a service management roadmap and - based on the roadmap - implemented configuration management and change management processes, supported by HP Service Manager software.
- Format: PDF
- Size: 0.16 KB