IT Employment

Avaya Case Study: Belfor

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Executive Summary

BELFOR is a global recovery company that specializes in responding to insured incidents through a network of 16 response centres .BELFOR needed a reliable and scalable telephony solution that would meet the needs of its growing UK operation and in particular its call centre. This would need to enable the company to manage normal business operations comfortably and respond swiftly to rapid increases .Then to turn Avaya. They provide two networked Avaya IP Office switches with an Avaya Compact Call Centre solution for up to 25 call centre agents and Avaya PC Wallboards. BELFOR has been impressed with the reliability of the Avaya systems and both call centre and management staff are benefiting from its broad functionality and versatility.

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