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CSK Systems Corporation, as a BtoB service provider, is one of the core members of the CSK Group. They wanted Different voice infrastructure at each center made systems difficult to integrate. Then they turn to Avaya. They solved their problem by using Multi-site integration of voice infrastructure using Avaya Communication Manager IP-PBX. After then they are benefited by a back-up system which was constructed for disaster recovery, while operation and management costs were reduced.
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