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New York Media, LLC is the multiple-award winning publisher of New York Magazine and nymag.com. Integrating a national staff through a legacy PBX system proved challenging and expensive. While the old system worked reliably, nobody wanted to touch it. The organization wanted to add users easily, support them remotely with call features equaling those in New York, and reduce high administrative costs that weren't buying features or flexibility. The company's Avaya BusinessPartner brought an RFP-compliant Intelligent Communications solution consisting of two Avaya 8710 servers for redundancy, running Avaya's award-winning Communication Manager with Avaya INTUITY AUDIX providing messaging capabilities. New York Media adopted Avaya Unified Communication solutions for teleworker and mobile workers to improve the productivity and efficiency of non-office staff.
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