Unified Comms

Avaya Case Study: Rocket Telecoms

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Executive Summary

Rocket Ansa-Call was looking to implement a scalable, easily configured, leading edge contact centre. Rocket Ansa-Call initially chose an Avaya IP Office IP406 with Avaya Compact Contact Center and then upgraded to Avaya IP Office IP412. The solution is equipped with Avaya Voicemail Pro, Avaya Phone Manager Pro, Avaya Unified Messenger, and Avaya IP Softphone. Rocket Ansa?Call contact center agents use a combination of Avaya Digital Telephones and Avaya 4600 Series IP Telephones.

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