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Towergate prides itself on meeting every insurance need. However, with so many different telephony systems, Towergate wanted to retire the platforms and replace them with a single unified solution that improved service and cross-selling through enhanced call-handling and communication. Towergate selected a business partner to design and deliver a group-wide Avaya IP telephony solution, alongside support, maintenance, training and consultancy services. The group based its selection on business partner's experience dealing with complex communications within multisite organisations and its status as a Platinum level Avaya BusinessPartner. To enable contact centre agents to send and receive multiple media, they also implemented Avaya Contact Center Express (CCE).
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