Unified Comms

Avaya Unified Communications and Contact Center Solutions Help Harvest Fund Enhance Its Competitive Advantages

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Executive Summary

Harvest Fund Management Co. Ltd. was one of the first 10 fund management institutions in China. As its business continues to grow, and as the fund management industry becomes increasingly competitive, Harvest Fund feels it needs a new communications system that can: increase productivity and business efficiency; improve customer service; enhance collaboration with partners. Then they chose Avaya. Avaya has built a unified communications platform and a multimedia contact center that make use of the expertise of the whole company for customer service. Harvest's legacy communications system has been integrated into the new one that features strong processing power, superior scalability and security.

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