Avis Budget Group, Inc. Improves Customer Experience With Service-Oriented Architecture

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Executive Summary

Avis Budget Group, Inc. is one of the world leaders in vehicle rental services, reflecting the company's commitment to service, innovation, and professionalism. To help ensure a positive and consistent customer experience and keep loyal renters coming back time and again, Avis Budget's technology team implemented a new SOA infrastructure in 2004 to support all customer contact channels - including call centers, airport rental counters, standalone facilities, and the internet. The infrastructure, known as One Merged Enterprise & Global Architecture (OMEGA), is a Service-Oriented Architecture (SOA) built on Oracle WebLogic Server (previously known as BEA WebLogic Server). Today, the OMEGA foundation enables Avis to seamlessly process more than 60,000 transactions daily.

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