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Baker Tilly wanted to maximise the time staff and partners spend with clients on fee-earning activities is vital to Baker Tilly's profitability. The challenge was to provide staff with continuous access to technology is key to this goal, which means minimising any IT downtime and maximising service and performance levels. Baker Tilly uses CA's Enterprise IT Management (EITM) solutions to enhance incident, problem and change management. Using CA Service Desk Manager and CA IT Client Manager, Baker Tilly's IT department can provide a faster response to IT issues and change requests, and continually improve its performance.
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