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Baker Tilly is a leading firm of accountants and business advisors that specialises in providing a range of integrated services such as audit, accountancy, taxation, VAT and management consultancy. Maximising the time staff and partners spend with clients on fee-earning activities is vital to Baker Tilly's profitability. Providing staff with continuous access to technology is key to this goal. Baker Tilly uses an integrated CA Technologies solution to manage IT incidents, problems and changes. As a result, it can provide a faster response to IT issues and change requests and continually improve performance. To achieve these goals, Baker Tilly has adopted a solution based on the ITIL framework and CA Technologies integrated IT management and automation solutions for incident, problem and change management.
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