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Baldor Electric Company builds industrial electric motors, drives and generators. Baldor has turned its US location into a major competitive advantage, despite intense competition from low-cost offshore manufacturers. Very fast delivery timescales could turn into an unbeatable proposition if order process efficiency could be transformed to exploit the delivery advantage offered by the geographic location. Baldor created a new Customer/Supplier Connect solution based on SAP software that enables both suppliers and customers to gain a direct view of product order status. This new process brings delivery service levels that offshore competitors find impossible to match, and Baldor's US location has become a key competitive advantage.
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