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Quality of care and patient safety are top priorities for Clarion Health System's Ball Memorial Hospital (BMH), which provides a full range of health services to the people of East Central Indiana. Over the course of 20 years, BMH' performance improvement teams have tried a wide variety of performance improvement methodologies to show accrediting bodies the visual evidence that the system has either changed processes for the better or is holding the gain on improvements made earlier. Since 2005, SmartDraw has been BMH's tool of choice for this important process visualization.
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