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Universal Bank is the leading bank in the country, holding the largest market share and achieving the most success in the Latin American territories .Despite its prominent position in the local banking industry, inefficient IT operations had been negatively impacting Bancolombia's cost/income ratio, limiting its ability to provide optimal products, services, and experiences for its customers and shareholders. Bancolombia contracted Unisys who provides a fraud detection solution based on the ARMS transaction analysis tool. And with Unisys managing the bank's largest data centers in Medell?n and Bogot? and providing a number of new services - such as remote subsidiary operations, ITIL and Cobit homologation, facilities management, and more - Bancolombia can effectively pursue its IT transformation goal of consolidating its 16 data centers into one by 2011.
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