IT Employment

Banesco Improves IT Administration and Systems Availability With Customer Service Support

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Executive Summary

Banesco wanted to maximize availability and performance of critical banking services, such as ATM transactions, trust accounts, insurance, and fraud prevention and provide a proactive, preventative focus for database maintenance to meet the institution's demands and standards for high-quality service. The challenge was to provide expert, personalized support to ensure operation continuity and enable Banesco to quickly solve incidents that could affect availability of services. Banesco worked with the engineering team from Oracle Advanced Customer Services to improve administration of Banesco's IT platform and availability of critical banking services such as ATM transactions, trust accounts, insurance, and fraud prevention.

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