Business Intelligence

Bank Back Office Speeds Fraud Resolution With OpenSpan: Doubled Fraud Caseload Without Adding Staff

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Executive Summary

This retail banking operation is part of one of the largest financial services groups in the world, with around 15 million customers, 2,000 retail branches, and more than 65,000 employees. The bank's back office processes continuous transaction fraud alerts for debit cardholders. Alerts generate actions to analyze suspect transactions, and fraud agents must work quickly and accurately to resolve and record the results. This banking client chose the OpenSpan Platform to: Integrate multiple legacy applications on each agent's desktop, Streamline business processes for bank employees without code modifications, built application bar to provide agents visibility into fraud processes, Rapid ROI, Doubled number of fraud cases processed, increased scalability etc.

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