Banking

Bank Zachodni WBK Boosts Customer Services With More Reliable Online Applications

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Executive Summary

Bank Zachodni WBK (BZ WBK) is the third largest bank in Poland, providing extensive banking and financial services from 512 branches throughout the country. More than 1.6 million customers rely on the bank's Internet-based systems. To safeguard the quality of customer services and its reputation, the bank needs to ensure that these applications remain highly available. CA Application Performance Management monitors 20 business-critical online applications 24/7. The solution provides automated alerts and root cause analysis to help the bank quickly respond to Web infrastructure issues. By enhancing the performance of its online applications, BZ WBK has been able to increase staff productivity and customer service levels, and safeguard revenue generation and its reputation for reliability.

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