Banking IT Provider Increases Productivity With Unified Communications Solution

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Executive Summary

Central Technology Services (CTS), a subsidiary of Central Bancompany, which operates 13 community banks in Midwest, wanted to improve access for traveling IT employees. CTS also wanted to build a cost-effective foundation for expanded communications options for the banks it serves. With the help of SKT Business Communication Solutions, a Microsoft Gold Certified Partner, CTS implemented a unified communications solution based on Microsoft Office Communications Server 2007 and Microsoft Exchange Server 2007. The solution provides presence features and improved access for employees who are away from their desks, saving them 15 minutes a day. Users also appreciate the ability to manage their voice and e-mail messages from a single inbox. Because the solution integrates with existing telephony hardware, CTS can extend the life of that hardware while expanding communications options.

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