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Tampa Bay Rays they are facing challenges with outdated technology infrastructure could not support rapid organizational growth their sales agents lacked visibility into fan history, limiting ability to sell tickets and build customer loyalty because of this highly mobile workforce was hampered by inability to easily reach people and access information. They deployed to cisco smart business portal provides call center agents with complete view of the customer. Cisco unified communications solutions improve call handling and agent productivity. Cisco wireless solutions, extension mobility, and unified presence help mobile workforce stay connected. New call center helps agents increase sales by 200,000 tickets, and ticket service complaints have dropped 85 percent and promotional opportunities have increased 70 percent.
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