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Technological innovation plays a strategic role in the financial services realm, as it is a key factor for achieving a competitive market edge. BBVA is aware of this fact and of how important it is to develop aspects to set it apart from its competitors and foster innovative technological solutions providing value for its customers, employees and shareholders. Technology Radars are one of the most important tools used by the bank's Technological Monitoring System. The findings of this research were graphically displayed on a set of technology radar screens, allowing the bank to know precisely the degree to which each of these technologies has now come into its own and the potential impact on its business processes over the next ten years.
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