Unified Comms

Bert Fish Medical Center Improves Productivity, Customer Service, and Patient Care With Avaya IP Communications

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Executive Summary

The medical center needed a reliable, easy-to-manage enterprise communications solution that would seamlessly interconnect its seven (soon to be nine) locations on a single VoIP platform. Goals were to provide outstanding patient care and customer service, improve access by physicians and patients, and increase productivity for clinical and administrative staff. The medical center deployed Avaya Communication Manager with S8730/S8500/ S8300 Servers and G650 Media Gateways. Avaya Modular Messaging and Avaya Basic Call Management System (BCMS), Avaya one-X Deskphones (9620 and 9630); VPNremote for Avaya 4600 Series IP Telephones; and Ascom FreeNET i75wireless handsets for mobile communications and end-user training and Avaya Global Services three-year maintenance agreement plus Software Support + Upgrades (SS+U).

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